Careers - Senior Business Analyst

About Facility Association

Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible. We are an unincorporated non-profit association of insurers. The Association operates in Ontario, Alberta, Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island, Yukon, Nunavut, and Northwest Territories. Every insurer licensed to write automobile liability insurance in these jurisdictions is a member of Facility Association. The affairs and business of the Association are managed and controlled by a Board of Directors with authority Canada-wide. The President and CEO is responsible for the day-to-day operations of the organization and management of staff.

Additional information in relation to Facility Association is available on its website: https://www.facilityassociation.com/

Position Summary

The Senior Business Analyst, Data & Analytics, plays a key role in bridging the gap between Facility Association’s Data & Analytics and IT teams to ensure that business and technology solutions align with the association's strategic initiatives. This position is responsible for analyzing business processes, identifying areas for improvement, and developing effective solutions to support Uninsured and Identified Parties (UIP) data processes and other data-related initiatives. The successful candidate will work closely with internal and external stakeholders, document and communicate business requirements, and support project delivery from inception to implementation.

This is a 12-month fixed-term contract starting in January. The position requires a minimum of 4 days per month in the office.

Key Responsibilities:

Business Analysis & Requirements Gathering

• Collaborate with stakeholders to elicit, document, and review business and technical requirements, including user stories and process flows.
• Prepare traceable business and functional requirements documentation that supports project delivery and system changes.
• Analyze current state processes and systems, perform gap analyses, and recommend solutions.
• Ensure requirements are aligned with business objectives, operational needs, and strategic goals.

Stakeholder Engagement & Communication

• Work with internal teams and third-party vendors to support the design, delivery, and ongoing enhancement of IT and data solutions.
• Influence and build strong relationships with stakeholders to ensure alignment of project outcomes.
• Clearly communicate ideas, solutions, and decisions to a variety of audiences, including technical and non-technical stakeholders.
• Contribute to planning and facilitate working sessions, presentations, and project updates.

Project Support & Implementation

• Participate in technology transformation initiatives and business system change projects.
• Support User Acceptance Testing (UAT) by coordinating test planning, execution, issue tracking, and stakeholder sign-off.
• Assist with the design, testing, and implementation of new or enhanced processes and systems.
• Provide ongoing support for delivered solutions, including liaising with IT and business teams.

Qualifications:

• Bachelor’s degree in Science (e.g., BSc) or Business Administration and a professional designation related to the financial services industry (e.g., CSC, CFA, CIP, FCIP) is an asset.
• Minimum of 5 years of experience in the financial services industry, including work in the P&C insurance sector.
• Strong knowledge of the Software Development Life Cycle (SDLC) and agile methodologies.
• Demonstrated experience writing business and functional requirements documentation, including user stories.
• SQL query experience.
• Experience working with third-party business and IT teams for project delivery and ongoing support. Strong written and verbal communication skills, with the ability to simplify complex technical information.
• Proven history of leading and supporting successful projects.
• Excellent planning, organizational, and time management skills.
• Advanced proficiency with Microsoft Office applications (Excel, Access, Word, PowerPoint, Visio).

Assets:

• Experience presenting to diverse audiences, with the ability to convey complex information clearly.
• Previous involvement in technology transformation projects.
• Experience with business system change processes and project management.
• Ability to perform well under pressure and manage competing deadlines effectively.

What We Offer:

If you are detail-oriented, passionate about data, and motivated to deliver meaningful business solutions, we encourage you to apply. Join a collaborative, purpose-driven team making a national impact.

Facility Association is committed to providing accommodations for people with disabilities. Applicants should make their needs known in advance.

The Association is proud to be an equal-opportunity employer. Alongside a commitment to excellence, the Facility Association is dedicated to fostering a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion, and ethnicity.

Facility Association is committed to providing accommodations for people with disabilities. Applicants should make their needs known in advance.

If you are interested in applying, please send your resumé to careers@facilityassociation.com.